Received a defective item or your order got damaged in transit?
No worries! We will send you a new one free of charge as long as you Contact Us within 2 days of your receipt of the product.
Want to change or cancel your order?
We can cancel an order that has not been processed yet. In order to cancel your order, we must hear from you at the latest by 11.59 PM EST on the day of ordering. Otherwise your order will be processed and shipped out according to our terms. Please note that any orders that have already been packed or shipped cannot be cancelled. Contact Us.
Order lost in transit?
In some rare cases your order can take longer to arrive. Although this is due to shipping conditions we do not directly control, we can offer you a full refund if your order is not delivered within 30 days since shipping. Note: for faster shipping, some of your Items may arrive in multiple packages.
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please carefully inspect your shipments as soon as you receive them. We will only offer refunds, replacements or exchanges for defective or damaged products when requested within 2 days of your receipt of the product. We do not offer refunds, replacements or exchanges beyond this point.
Damaged Or Defective Items
Received a damaged item? We’ve got you covered and will send out a new one free of charge. No need to return the damaged product! Please Contact Us with a photo or a short video of the defective item.
Any damaged or defective items must be reported to us within 2 days of your package delivery date.